Contact Us
At arcgrips, we value your trust and are committed to providing you with the best possible customer experience. Whether you have questions about our summer clothing collection (sizing, fabric, styling), need assistance with an order (tracking, changes, cancellations), want to inquire about our opt-out policy, have feedback to share, need help with a return or exchange, or have any other concerns, our dedicated customer service team is here to assist you. We understand that your time is valuable, so we strive to respond to all inquiries promptly and resolve any issues to your satisfaction.
Email: arcgrips@outlook.com (for all inquiries, including opt-out requests, order issues, product questions, feedback, and general support — please include relevant details such as your order number, product name, size, or email address associated with your account to help us assist you faster). This is our primary contact method, and we typically respond within 24-48 business hours.
Online Inquiry Form: Visit our website’s “Contact Us” page to submit a detailed message, including your order number (if applicable) and specific question. This is the fastest way to get personalized support, and we will follow up with you within 24-48 business hours (Monday-Friday).
Business Hours: Monday to Friday, 8:00 AM – 6:00 PM (Eastern Time, ET); Saturday, 9:00 AM – 2:00 PM (ET); Sunday and U.S. federal holidays closed. During peak summer seasons (May to August), we may extend our business hours to ensure we can assist you with all your summer clothing needs, especially during busy shopping periods like Memorial Day, Fourth of July, and back-to-school season.
Product Inquiries: If you have questions about product specifications (fabric type, sizing, care instructions), availability, or styling tips for our summer clothing (e.g., how to style a sundress, which cover-up pairs best with a swimsuit), please include “Product Inquiry” in the subject line of your email, and our fashion specialists will provide you with detailed information to help you make an informed purchase decision.
Feedback & Suggestions: We love hearing from our customers! If you have ideas for new summer clothing styles, feedback on our website or services, or want to share your shopping experience with us, please send us an email — your input is invaluable and helps us improve our collection and service for you and other customers.
Urgent Support: For urgent order issues (e.g., missing items, delayed shipments, damaged products, incorrect size/style sent), please mark your email subject line as “Urgent Support” and include your order number and delivery deadline (if applicable), and we will prioritize your inquiry to resolve it as quickly as possible — typically within 12 business hours.